Refund policy
ApexRigWorks Return, Refund, and 90-Day Warranty Policy
At ApexRigWorks, we build and test every gaming system to the highest standards. We are strictly a UK-based business and deliver exclusively to UK Mainland addresses.
1. Our 90-Day Hardware Warranty
Every custom system is fully backed by our strict 90-day (3-month) hardware warranty starting from the official date of delivery. This warranty covers inherent component hardware failures only (such as a component failing to power on or dying under normal operating conditions).
Every custom system is fully backed by our strict 90-day (3-month) hardware warranty starting from the official date of delivery. This warranty covers inherent component hardware failures only (such as a component failing to power on or dying under normal operating conditions).
2. Strict Warranty Exclusions
This warranty does not cover issues resulting from user action. We strictly exclude and will not honor warranty claims for:
This warranty does not cover issues resulting from user action. We strictly exclude and will not honor warranty claims for:
- Physical damage, accidental drops, casing cracks, or broken glass panels.
- Liquid spills, moisture exposure, or damage caused by overheating due to poor ventilation in the user's home.
- User negligence, software configuration issues, viruses, or accidental file deletions.
- Any unauthorized component alterations, DIY hardware upgrades, or opening of the sealed PC tower enclosure. Doing so will instantly void the warranty.
3. Crucial Transit Damage Rule
Because we provide fully insured premium UK courier delivery, you must inspect your package immediately upon arrival. Any cosmetic or structural damage caused in transit must be reported to us with photographic evidence within 24 hours of delivery. Reports made after 24 hours will be legally deemed user-inflicted accidental damage and will not be covered under warranty or eligible for a refund.
Because we provide fully insured premium UK courier delivery, you must inspect your package immediately upon arrival. Any cosmetic or structural damage caused in transit must be reported to us with photographic evidence within 24 hours of delivery. Reports made after 24 hours will be legally deemed user-inflicted accidental damage and will not be covered under warranty or eligible for a refund.
4. Returns & Refund Process (No Return = No Refund)
In the rare event of a hardware fault within your 90-day window, you must contact us to initiate a claim.
In the rare event of a hardware fault within your 90-day window, you must contact us to initiate a claim.
- Return to Base: The complete system must be returned to us in its original protective packaging for a thorough physical inspection and hardware stress test.
- Inspection: We will verify the components via their recorded serial numbers to ensure no parts have been swapped out or modified.
- Resolution: If an inherent hardware fault is verified, we will repair or replace the component free of charge. If a repair is impossible, a refund will be issued.
- We strictly do not issue partial refunds, and we do not issue any refunds or replacements while the physical PC remains in the customer's possession.